Frequently asked

How far in advance should I book?

We need at least 2 days' notice, but popular dates go months ahead. If your date is close, call us — we often have more than the site shows once we check the warehouse.

Do I pay when I submit my list?

No. The site takes reservation requests, not payments. We confirm availability and send a final quote, and payment is arranged directly with us.

How long is a standard rental?

3 days, which usually means collecting before the weekend and returning after it. Longer periods are available — just ask.

What if the colour I want shows as unavailable?

It means we do not currently hold it for your dates. Get in touch; we can often source it or suggest a close alternative.

Do I need to launder the linens before returning?

No — cleaning is included. Return them dry and folded. Damp linens grow mildew in transit and become a replacement charge.

What happens if something is damaged or missing?

We check everything back in and only charge for what is genuinely damaged or missing, at the rates shown on each product page.

Do you deliver?

No — we do not offer delivery. Every order is collected in person from our warehouse.

Can I change my reservation?

Yes, subject to availability. Contact us as early as you can and we will adjust the list and re-quote.

Something not covered? Email thetopsykuppy@gmail.com.